Cyber Security Engineer (Us Based Client)

Work Schedule: Eastern Timezone
Work Set-Up: Three months onsite, then eventually transition to work at home setup
Job Summary: Responsible for monitoring network performance and resolving client endpoint, security, and backup issues.
Technical Duties and Responsibilities: Monitor RMM system alerts and remediate issues per SLA requirementsOversee network performance, capacity and uptime Perform root cause analysis to diagnose and resolve network errorsManage and remediate client backup and disaster recover solutionsImplement bare-metal recovery on systems as neededAssist support team with advanced support of network and end user service requestsProvide after-hours support per scheduled on call rotation Operational Duties and Responsibilities Ensure Ticketing Quality Assurance through proper ticket documentationDocument internal processes and procedures related to duties and responsibilities Job Requirements: Bachelor's degree of any related field.At least 4 years of experience in a NOC support roleAt least 6 years of experience in IT support environmentTechnical experience working for a manage service provider preferred Axcient Certified or completion within 3 months of employmentRequired knowledge of the following:MicrosoftConnectWiseHuntressIntermediate Network Support and StructureNice to have, but not a requirement:Cisco UmbrellaSOCSIEMLastPassEffective CommunicationProcess Documentation
Strong verbal and written communications skillsStrong technical diagnostic skillsAbility to multi-task, adapt to changes quickly, and respond with a high sense of urgencyTechnical awareness: ability to match resources to technical issues appropriately.Understanding of technical support tools and techniques used to provide IT services Self-motivated with the ability to work in a fast-moving environmentUS Client experience is a plus. WHY INTELASSIST?
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