**Job Title: Customer Support Specialist - Remote Work**
**Company: San Miguel Brewery Inc.**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Deadline to Apply: ******** **
### Job Description:
San Miguel Brewery Inc. is seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team in a remote capacity. As a part-time associate-level position, you will play a crucial role in enhancing customer satisfaction and ensuring a positive experience for our clients. If you are resilient, hardworking, and possess excellent soft skills, we would love to hear from you!
### Key Responsibilities:
1. **Customer Interaction:**
- Respond promptly to customer inquiries via email, chat, and phone.
- Address customer concerns professionally and empathetically, aiming for first-contact resolution.
2. **Issue Resolution:**
- Identify, diagnose, and resolve customer issues efficiently while documenting interactions.
- Escalate complex issues to appropriate internal teams, ensuring timely follow-up.
3. **Product Knowledge:**
- Develop a thorough understanding of our products and services to guide customers effectively.
- Stay updated with new product launches, promotions, and policy changes to provide accurate information.
4. **Relationship Management:**
- Build and maintain strong relationships with customers, colleagues, and other stakeholders.
- Collaborate with sales and marketing teams to provide feedback on customer trends and needs.
5. **Research & Analysis:**
- Utilize research skills to gather insights and data to assist customers and inform decision-making.
- Collaborate with the quality assurance team to identify areas for improvement in customer service processes.
6. **Documentation & Reporting:**
- Maintain accurate records of customer interactions in the CRM system.
- Prepare regular reports on customer feedback and issue resolution status for management review.
7. **Training & Development:**
- Participate in training sessions to enhance customer service skills and product knowledge.
- Mentor new team members as needed, fostering a collaborative learning environment.
8. **Adaptability:**
- Adapt to changing customer needs and company policies while remaining focused on delivering exceptional service.
- Proactively seek solutions to enhance efficiency within the customer support team.
### Requirements:
- **Educational Background:**
- Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- **Experience:**
- Minimum of 4 years of experience in a customer support role or related field.
- **Technical Skills:**
- Proficient in using CRM software and Microsoft Office Suite.
- Strong understanding of customer service best practices and relevant metrics.
- **Personality Traits:**
- Resilient: Ability to handle difficult customer interactions and bounce back from challenges.
- Hardworking: Demonstrates dedication and a strong work ethic in all tasks and responsibilities.
- **Soft Skills:**
- Strong adaptability: Quick to adjust to changes in processes, policies, and customer needs.
- Excellent research skills: Ability to locate and synthesize information effectively to assist customers.
### Benefits:
- Free accommodation provided during the term of employment.
- Life insurance coverage after the initial probationary period.
- Parental leave in accordance with company policy and local regulations.
### Working Environment:
At San Miguel Brewery Inc., we promote a collaborative and supportive work atmosphere. You will have the opportunity to build strong relationships with colleagues, clients, and partners while working remotely.
### Equal Opportunity Statement:
San Miguel Brewery Inc. is committed to creating an inclusive environment for all employees. We are an equal opportunity employer and do not discriminate based on race, gender, age, sexual orientation, disability, or any other characteristic protected by law. We value and encourage diversity in our workforce.
If you are passionate about customer service and looking for a part-time opportunity to make a significant impact, we invite you to apply by the deadline mentioned above. Join us in creating memorable experiences for our customers at San Miguel Brewery Inc.!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
