Job Description:
Zalora Philippines is seeking a reliable and resilient Customer Support Specialist to join our team in Cebu, Central Visayas, PH. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.
Responsibilities:
- Provide exceptional customer service via phone, email, and chat channels
- Resolve customer inquiries and issues in a timely and professional manner
- Assist customers with order tracking, product information, and general inquiries
- Process returns, refunds, and exchanges according to company policies
- Collaborate with other departments to ensure customer satisfaction
- Identify and escalate priority issues to the appropriate team members
- Maintain accurate records of customer interactions and transactions
Requirements:
- Strong communication skills and a customer-centric mindset
- Ability to work well under pressure and handle challenging situations with grace
- Excellent negotiation skills and a knack for problem-solving
- Innovative thinking to come up with creative solutions for customer issues
- High school diploma or equivalent
- Proficiency in Microsoft Office and basic computer skills
Personality Traits:
- Reliable: Dependable and trustworthy in handling customer inquiries and issues
- Resilient: Able to bounce back from setbacks and maintain a positive attitude
Soft Skills:
- Negotiation: Ability to find mutually beneficial solutions for both the customer and the company
- Innovation: Thinking outside the box to provide unique and effective customer support solutions
Benefits:
- Free food provided during working hours
- Company equipment provided for work purposes
- Joining Bonus for new hires
- Opportunities for unlimited personal and professional growth within the company
Equal Opportunity Statement:
Zalora Philippines is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or disability.
Deadline to apply: ********
If you are passionate about providing exceptional customer support and are looking to grow in a dynamic and supportive work environment, we encourage you to apply for the Customer Support Specialist position at Zalora Philippines today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
