Customer Support Specialist (Freight Forwarding)

Do you have service support experience and a freight forwarding background in one? We need you! Hit the APPLY button now!

Job Summary

HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning

Responsibilities
Client Specific tasks

Operations
Track and trace (tracking shipments and updating their status, etc.)
Update clients on shipment status and documents required
Document allocation
POD/Deliver order update

Posting payable invoices
Import and Export Coordination:
Dispatch shipments to trackers
Follow up on the status of a shipment
Send advice/escalate if there are delays to the original booking

Customer Service
Time slot request/booking
Spot rate/quotation
Sending emails for lead generation

Responsibilities
Creating and managing orders for new shipments
Creating import and export FCL, LCL and air forwarding jobs
Sending pre-alerts, manifests, arrival notices, forwarding instructions and other documents
Lodging sea cargo, export customs manifests and PRA
Coordinate cartage with transport and client
Answer phone calls and respond to emails from clients
Create potential clients in Client Intelligence and build a database based on the information provided
Draft quotes; follow-up feedback on proposals generated

Requirements
At least 2-years of experience in the same role/same industry is required for this position
Good customer service skills
Excellent English skills in both written and spoken
Ability to cope with repetitive or continuous support queries
Solid computer skills with the ability to learn new systems quickly
With positive attitude towards difficult situation
Willing to work in Cubao or Ortigas Site
Can start ASAP
Amenable to morning and weekend schedules