**Job Title: Customer Support Representative - Work from Home**
**Company:** Globe Telecom
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**About Globe Telecom:**
Globe Telecom is a leading telecommunications provider in the Philippines, dedicated to delivering innovative connectivity solutions and exceptional customer service. We pride ourselves on fostering a dynamic work environment where creativity and strategic risk-taking are encouraged, enabling us to stay at the forefront of our industry.
**Job Summary:**
We are looking for enthusiastic, passionate, and confident Customer Support Representatives to join our remote team. As an entry-level representative, you will be the face of Globe Telecom, providing vital support to our customers by assisting with product inquiries, troubleshooting issues, and ensuring a positive customer experience. Your ability to communicate effectively and display empathy will directly enhance our customers' satisfaction and loyalty to the Globe brand.
**Key Responsibilities:**
- Respond to customer inquiries via multiple communication channels (e.g., chat, email, and social media) in a professional and courteous manner.
- Provide accurate information regarding Globe products and services, including plans, promotions, and technical support.
- Diagnose and troubleshoot basic technical issues for customers, escalating more complex problems to senior staff when necessary.
- Document customer interactions thoroughly and accurately in the customer relationship management (CRM) system.
- Manage and maintain customer accounts, ensuring that all information is up-to-date and correct.
- Identify opportunities for improving customer experience and processes, providing feedback and suggestions to management.
- Collaborate with team members to share knowledge and best practices, contributing to a supportive team environment.
- Participate in ongoing training and development sessions to enhance product knowledge and service skills.
- Uphold company policies, guidelines, and procedures to ensure compliance and protect customer data.
**Requirements:**
- Must possess a high school diploma or equivalent; college coursework or degree preferred but not required.
- No prior experience required; however, customer service experience is a plus.
- Strong communication skills with the ability to articulate information clearly and confidently.
- Demonstrated passion for helping others and a strong desire to provide exceptional customer service.
- Excellent people management skills with an emphasis on empathy, active listening, and conflict resolution.
- Strong critical thinking and problem-solving abilities to address customer issues effectively.
- Basic technical proficiency with computers and familiarity with CRM software is an advantage.
- Ability to work independently in a remote setting while managing time effectively.
**Personality Traits:**
- **Passionate**: A genuine enthusiasm for customer service coupled with a commitment to making a positive impact on others.
- **Confident**: A disposition that enables effective communication with customers, empowering them to trust in your guidance.
**Benefits:**
- Vision insurance to promote your eye health and well-being.
- Complimentary food options throughout your work shifts.
- Free accommodation to support your work-life balance.
**Working Environment:**
At Globe Telecom, we recognize the importance of innovation and are committed to creating a culture that encourages calculated risk-taking to drive progress. We foster an environment where ideas are shared, creativity is celebrated, and every team member can contribute to our collective success.
**Application Deadline:**
Please submit your application by **October 14, 2024**.
**Equal Opportunity Statement:**
Globe Telecom is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences and do not discriminate on the basis of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law.
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If you are ready to step into a fulfilling role that challenges you to grow while making a real difference in customers' lives, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
