Customer Support Representative - Remote Work

Job Description:

As a Customer Support Representative at Shopee Philippines, you will be responsible for providing top-notch customer service to our clients remotely. Your main duty will be to address customer inquiries and concerns via phone, email, or chat in a timely and professional manner. You will also assist customers with order processing, refunds, and product inquiries.

Responsibilities:
- Respond to customer inquiries promptly and efficiently
- Assist customers with order processing and product inquiries
- Provide solutions to customer issues and ensure customer satisfaction
- Collaborate with other team members to improve customer service processes
- Maintain accurate customer records and documentation
- Stay up to date on company products and services
- Meet customer service performance targets
- Provide feedback to the management team on customer trends and issues

Requirements:
- A minimum of 4 years of experience in customer service or a related field
- Independent and hardworking personality traits
- Strong decision-making and presentation skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in Microsoft Office and customer service software
- High school diploma or equivalent required
- Previous experience in an e-commerce or online retail environment is a plus

Benefits:
- Life insurance
- Paid sick leave
- Travel opportunities

Working Environment:
At Shopee Philippines, we offer a flexible working environment that adapts to change with speed and efficiency. We value teamwork, creativity, and innovation, and we encourage our employees to think outside the box.

Deadline to Apply:
July 22, 2024

Equal Opportunity Statement:
Shopee Philippines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.