Customer Support Officer

Job Description:

Bench is seeking a dedicated and resilient Customer Support Officer to join our team in Cebu, Central Visayas, PH. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support roles.

Responsibilities:
1. Provide exceptional customer support via phone, email, and chat channels.
2. Resolve customer inquiries and issues in a timely and professional manner.
3. Assist customers with product information, troubleshooting, and order processing.
4. Collaborate with other departments to ensure customer satisfaction and problem resolution.
5. Maintain accurate records of customer interactions and transactions.
6. Identify and escalate priority issues to the appropriate team members.
7. Continuously improve customer support processes and procedures.

Requirements:
1. Bachelor's degree in a related field or equivalent work experience.
2. Strong decision-making and problem-solving skills.
3. Excellent communication and interpersonal skills.
4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
5. Proficiency in Microsoft Office and CRM software.
6. Experience in e-commerce or retail customer support is a plus.
7. Must be detail-oriented and organized.

Personality Traits:
1. Dedicated to providing exceptional customer service.
2. Resilient in handling challenging situations.

Soft Skills:
1. Strong decision-making abilities.
2. Effective problem-solving skills.

Benefits:
1. Vision insurance.
2. Dental insurance.
3. Joining Bonus.

Working Environment:
At Bench, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating a positive impact on the environment and our community.

Deadline to Apply:
September 11, 2024

Equal Opportunity Statement:
Bench is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.