Customer Support Officer – ASIA (Thai, Philippines, Vietnamese)
Reference Number: Location: Telephone: ********
The Company: With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work. WB Global Ltd is a leading Service Provider, member of the Windsor Brokers Group of Companies
The Role: The Customer Support Department is responsible for interacting with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high-quality service and assistance by the customers.
The ideal candidate will possess the following qualifications/skills: · Graduated with a College/University degree.
· Qualifications in economics/ finance or any related field is a plus.
· Excellent command of the English and Thai or Philippines or Vietnamese languages, both verbal and written
· Relevant experience background in the forex industry would be considered as an advantage.
· Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)
· Excellent communication and interpersonal skills.
· Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance.
· Works independently and as a part of a team with willingness to ensure results are achieved.
· Ability to work under pressure and meet deadlines.
· Ability to work effectively in an office-based environment.
The successful candidate will be accountable for: · Assists customers to open trading accounts.
· Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
· Handles welcome calls/call-back requests.
· Maintains contact with existing clients to ensure high levels of client satisfaction.
· Provides general information regarding platforms and services offered.
· Handling of back-office queries.
· Supporting clients with technical and troubleshooting issues.
· Dealing with customer complaints promptly and effectively.
· Providing support and troubleshooting on Meta Trader platforms.
· Liaising with all departments to resolve issues.
· Suggests ideas and action to develop the market.
· Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
· Forwards any issues or requests to the head of the department and/or the appropriate department.
· Educates the customer where applicable.
· Ability to work in a dynamic and multicultural environment.
The successful candidate will receive: · Remuneration according to qualifications and experience
· Medical Insurance Scheme
· Working Permit arrangements for the employee
· Inhouse fitness room with classes
· Modern working space at a central and convenient location of Limassol close to the highway
· Friendly multinational environment
· Opportunities for professional learning and growth
How to Apply: Interested applicants should send a detailed resume with cover through our website:
Windsor is an Equal Opportunity Employer and actively committed to promoting equality and diversity and expects all staff to share this commitment. We wish to thank all applicants for their interest. Those applicants selected for an interview will be contacted by Human Resources.
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