Job Description:
Workbean is seeking a dynamic and experienced Customer Support Manager to join our team in Cebu, Central Visayas, PH. As a mid-to-senior level professional with at least 8 years of experience in customer support, you will be responsible for leading a team of customer support representatives to ensure the highest level of customer satisfaction.
Responsibilities:
1. Manage and oversee the daily operations of the customer support team.
2. Develop and implement strategies to improve customer service efficiency and effectiveness.
3. Train, mentor, and coach customer support representatives to enhance their skills and performance.
4. Monitor and analyze customer support metrics to identify areas for improvement.
5. Handle escalated customer inquiries and complaints in a timely and professional manner.
6. Collaborate with other departments to resolve customer issues and improve overall customer experience.
7. Stay up-to-date on industry trends and best practices in customer support.
Requirements:
1. Bachelor's degree in Business Administration or related field.
2. Proven experience in a customer support management role.
3. Excellent communication and interpersonal skills.
4. Strong leadership and decision-making abilities.
5. Ability to work independently and collaboratively with a team.
6. Reliable and able to work under pressure.
7. Experience with customer support software and CRM systems.
Personality Traits:
1. Reliable
2. Independent
Soft Skills:
1. Decision-making
2. Cooperation
Benefits:
1. Paid Time Off (PTO)
2. Company equipment
3. Dental insurance
Working Environment:
At Workbean, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where everyone can thrive.
Equal Opportunity Statement:
Workbean is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to Apply: ********
If you meet the requirements and are passionate about providing exceptional customer support, we encourage you to apply for the Customer Support Manager position at Workbean. Join us in shaping the future of customer service excellence!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
