Customer Support Manager

Job Description:

We are looking for a part-time Customer Support Manager to join our team at Hilton in Cebu, Central Visayas, PH. The ideal candidate will have at least 5 years of experience in customer support or a related field. As a Customer Support Manager, you will be responsible for overseeing the customer support team and ensuring that all customer inquiries and issues are resolved in a timely and efficient manner.

Responsibilities:1. Manage and lead a team of customer support representatives2. Develop and implement customer support policies and procedures3. Handle escalated customer inquiries and issues4. Monitor and analyze customer support metrics to identify areas for improvement5. Train and onboard new customer support team members6. Collaborate with other departments to ensure a seamless customer experience7. Stay up-to-date on industry trends and best practices in customer support8. Provide regular reports and updates to senior management

Requirements:1. 5 years of experience in customer support or a related field2. Excellent communication and interpersonal skills3. Strong leadership and management abilities4. Hardworking and motivated attitude5. Innovative and creative problem-solving skills6. Excellent time management and organizational skills

Benefits:- Disability insurance- Life insurance- Travel opportunities

Working Environment:At Hilton, we foster an environment where technology is harnessed to drive innovation and efficiency. You will have access to the latest tools and resources to help you succeed in your role.

Deadline to Apply:********

Equal Opportunity Statement:Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We celebrate diversity and are dedicated to providing equal opportunities for all individuals regardless of their race, gender, age, sexual orientation, religion, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.