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Job DescriptionCustomer Support Technical Support Electrical Engineer Electronics Engineer
DescriptionFOR DAVAO CITY ASSIGNMENT!!!
Serves as first point of contact with customers regarding their machine issues after installation.Provides prompt and accurate feedback to customers.Provides initial diagnoses, analyses, and troubleshoots machine issues.Asks customers targeted questions to quickly understand the root of the problem.Guides customers through a series of actions by phone, email or other communication channels until issue is addressed or solved.Coordinates, escalates, monitors, and follows up unresolved or open issues to/with appropriate colleagues locally and in the head office.Ensures all issues and communications with customers are properly logged and updated in the internal CRM system.Follows up with customers to ensure that their machines are fully functional after troubleshooting.Provides technical support to Service Engineers during installation, service visits and trainings.Prepares and submits accurate and timely reports.Documents technical knowledge, including findings, analyses, solutions, recommendations, and learnings in the form of notes and manuals.Performs other tasks that may be assigned from time to time.RequirementsGood understanding of technology productsFamiliarity with remote desktop applicationsExcellent problem-solving skillsSuperb communication skills, both written and verbalSelf-motivation and positive dispositionConfidence and composure in handling multiple tasks and customer issues at one timeApplicants must be willing to work in Bajada, Davao CityEducation and Experience: BS degree in Electrical or Electronics Engineering or relevant field, preferably with PRC license;Proven work experience as a Technical Service Coordinator or similar role; andHas call center experience as Customer/Technical Support.
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