Customer Support- Düsseldorf Germany

Key Responsibilities:
1.Handle buyer email responses, accurately address customer inquiries and complaints, and assist Technical
Support Engineers in resolving post-sales product issues.
2.Timely feedback on customer queries, conduct statistical analysis, and collaborate with relevant departments to drive product optimization and upgrades.
3.Regularly review work processes, continuously improve work methodologies and skills to provide more
professional services, enhancing the user experience.
4.Undertake additional tasks assigned by the superior leadership.

Job Requirements:
German proficiency as a working language, with excellent communication skills when engaging with clients.Strong language proficiency to swiftly comprehend customer emails and promptly draft responses.Possess a high learning agility, adept at identifying, analyzing, and summarizing problems.Diligent, proactive, patient, and committed to task execution with a high sense of responsibility.Demonstrate effective communication skills and the ability to work harmoniously within a team environment