Who We Are: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a protable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to learn more? Check out our website: www.gohighlevel.com Who You Are: You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams. To be successful in this role, you will be condent, efcient, energetic, positive and optimistic while navigating a high-demand "virtual" room of customers and team members. You are the rst impression for our customers to welcome, engage and eld customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.
\n Roles & RequirementsWhat You'll Do: Greeting customers in the lobby and routing them to a team memberAnswer video calls, chats and rerouting the customers to team members Working with Managers and customer support reps to connect customers on zoomCreate best practices on waiting room etiquette and maintaining a great zoom room environment Educating customers on the chat/zoom support functionsProviding feedback to the leadership team to improve customer experienceConnect Senior Specialists with scheduled customersFacilitate Urgent Escalations by working with Managers and Senior SpecialistsOther duties may be assigned and/or modified as business needs change What You'll Bring: High school diploma or GED requiredPrior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferredKnowledge of online calendars and scheduling (i.e. Google Calendar) preferredExperience answering high call volume calls and solving customer's needs preferredExcellent phone, email and instant messaging communication skillsOrganization skills to keep accurate records and important information quicklyTime management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environmentPatience and listening skills to respond appropriately and interact positively with customersInterpersonal skills to create a pleasant experience for all customers, such as being personable and attentiveEmotional intelligence with the ability to adjust your communication style based on the nature of the call The ability to build lasting first impressions and relationships with customersAbility to work from home and "camera ready", which requires a quiet workspace with little to no distractionsReliable high speed internet/Wi-fi connection at home with little to no interruptionsAvailability to work a flexible schedule which may include mornings, nights, weekends, and holidaysKnowledge of HighLevel products and services preferredIntermediate MAC computer skills including use of multiple monitors and applicationsBasic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc Language Skills Required Vs. Preferred: Fluent in EnglishDemonstrated verbal and written communication skills
\nEEO Statement: At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classication. It may not contain a comprehensive inventory of all duties, responsibilities, and qualications required of employees to do this job.