Customer Support Associate

We are a headhunter agency matching top talent in The Philippines with fast-growing US and global companies. We are hiring an ambitious and talented Customer Support Associate to join a Nimble company.Our client is a property management business in California, United States, with properties across California, Texas, and Washington.
Working hours: Monday to Friday, 8am to 4pm PST
Salary range: $1,000 - $1,200 per month
Responsibilities Respond to customer inquiries and provide accurate information about our products and services. Assist customers through email, live chat, and phone to resolve issues and answer questions. Maintain a high level of professionalism and empathy when interacting with customers. Ensure timely and accurate resolution of customer concerns, striving for first-contact resolution whenever possible. Collaborate with other team members and departments to escalate and resolve complex issues. Keep accurate records of customer interactions, transactions, and complaints. Provide product and service information to customers and promote upsell opportunities when applicable. Stay up-to-date with product knowledge to effectively and efficiently address customer inquiries. Follow company policies and procedures while providing exceptional customer service. Participate in training sessions to continually improve skills and stay informed about company updates. Requirements Professional fluency in English, with excellent written, speaking, and reading skills Undergraduate degree, preferably in Business Administration or Marketing At least 2 years of experience in customer service and customer support Can work in a demanding, past-faced environment, and can multitask effectively Detail-oriented individual with excellent organizational skills Familiar with customer support software, including Zendesk, Salesforce, and Intercom Familiar with payment processing tools, including Stripe, and order fulfillment software Benefits Work from home Competitive salary Fast hiring #J-18808-Ljbffr