Customer Support Associate Fintech Taguig

You are the first contact point for our clients.
Contact is mainly made via our support portal.
- Communicate and articulate replies and resolutions to clients in a professional manner.
- Hand over enquiries to consultants and developers in the next level support for analysis and delivery of a solution.
- Work hand in hand with other Customer Support Associates to ensure seamless processes and assistance.
- Operational support of running SCD (Technical support).
- Set up remote connections to clients thereby enabling consultants and developers to troubleshoot enquiries regarding the standard functionality of the product.
Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary