**Job Title:** Customer Support Assistant - Remote Work
**Company:** Qwikwire
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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**Job Description:**
Qwikwire is seeking a dedicated and experienced Customer Support Assistant to join our remote team. This part-time position offers the opportunity to work with a dynamic group of professionals in a company that values diversity and creates an inclusive culture. As a Customer Support Assistant, you will play a crucial role in ensuring our customers receive top-notch service, fostering relationships, and providing solutions that enhance their experience with our products and services.
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**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries through various channels, including email, chat, and phone.
- Maintain a high standard of customer service, ensuring all interactions are positive and effective.
2. **Issue Resolution:**
- Investigate and resolve customer complaints in a timely manner, leveraging critical thinking to evaluate and address issues accurately.
- Document customer interactions and problem resolutions in the customer relationship management (CRM) system for future reference.
3. **Product Knowledge:**
- Develop a deep understanding of Qwikwire's products and services to provide accurate information and support.
- Stay updated on product changes, new features, and industry trends to better assist customers.
4. **Collaboration:**
- Work closely with the sales, technical support, and product management teams to address customer concerns and feedback.
- Share insights from customer interactions to improve service delivery and product offerings.
5. **Administrative Support:**
- Assist with administrative tasks, including managing customer accounts and updating records in the CRM.
- Contribute to the development of customer support documentation, FAQs, and knowledge base articles.
6. **Performance Metrics:**
- Monitor and report on key performance indicators (KPIs) related to customer support effectiveness.
- Actively seek ways to improve service efficiency and customer satisfaction, demonstrating adaptability to changes.
7. **Training and Development:**
- Participate in ongoing training sessions and workshops to enhance customer service skills and product knowledge.
- Mentor new team members, providing guidance and support as they transition into their roles.
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**Requirements:**
- **Experience:** Minimum of 4 years in a customer support or customer service role, ideally in a remote work environment.
- **Education:** A bachelor's degree in business administration or a related field is preferred but not essential.
- **Skills:**
- **Hardworking:** Must possess a strong work ethic and a commitment to providing excellent service.
- **Reliable:** Dependability and punctuality in meeting deadlines and attending to customer needs are crucial.
- **Adaptability:** Ability to adjust to changing priorities and work effectively in a fast-paced environment.
- **Critical Thinking:** Strong analytical skills to assess situations, formulate solutions, and make sound decisions.
- **Technical Skills:** Proficient in using CRM systems, office productivity software, and online communication tools.
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**Benefits:**
- Paid sick leave
- Life insurance
- Medical coverage
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**Working Environment:**
At Qwikwire, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe that a diverse team enhances our ability to innovate and connect with our customers, and we welcome applicants from all backgrounds to contribute their unique experiences and skills.
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**Application Deadline:** Please submit your application by October 16, 2024.
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**Equal Opportunity Statement:**
Qwikwire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We look forward to receiving your application and potentially welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
