JOB DESCRIPTION The customer service representative is responsible for acting as a liaison between customers and the company. Provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency. ROLE
Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customers through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet or exceed client metric obligations Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers QUALIFICATIONS
Has completed at least 2 years (82 units) in college 2 years of BPO customer service experience 6 months of BPO sales experience (voice) Able to understand the different accents and able to speak clearly using a neutral accent Excellent online communication skills including spelling, grammar, tone, and professionalism Strong teamwork skills Ability to maintain a positive attitude Demonstrate a good cultural fit against company values and beliefs Prepared to actively work as part of a team Able to meet challenges and can handle stressful situations Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset Ability to multi-task proficiently for sustained periods of time Ability to understand Asurion websites from a customer's perspective Highly developed sense of integrity and commitment to operational excellence Ability to work with, advise and drive solutions through all levels of an organization: from line operators to senior management Adaptable and willing to learn new technologies Save job