Customer Support Agent (Publishing)

Responsibilities and Duties:
• Answering incoming calls and responding to customer's emails
• Providing product and service information to customers
• Management and resolve customer complaints
• Provide product and service information to customers
• Research, identify, and resolve customer complaints using applicable software



Qualifications:
• With good command of the English language.
• College Graduates
• 2-year Vocational Course Graduates
• Undergraduates that have at least completed 60 units in college
• Senior High School Graduates with at least 6 months and above work experience
• High School Graduates with at least 6 months of continuous call center experience
• Willing to work on holidays and weekends
• Willing to work the night shift and on shifting schedules