Customer Success Specialist - Work From Home

Job Description:

Monde Nissin is seeking a Customer Success Specialist to join our team on a full-time basis, working remotely from home in Cebu, Central Visayas, Philippines. As an Associate Level position, we require a minimum of 2 years of experience in a similar role.

Responsibilities:
- Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
- Serve as the main point of contact for customer inquiries, issues, and escalations, providing timely and effective solutions
- Collaborate with cross-functional teams to address customer needs and improve overall customer experience
- Develop and implement customer success strategies to drive retention and growth
- Monitor customer usage and engagement metrics to identify opportunities for upselling and cross-selling
- Provide product demonstrations and training to customers as needed
- Conduct regular check-ins with customers to gather feedback and address any concerns
- Analyze customer data and trends to identify areas for improvement and optimization

Requirements:
- Independent and resourceful individual who can work effectively in a remote setting
- Strong project management skills with the ability to prioritize and multitask in a fast-paced environment
- Excellent problem-solving abilities with a customer-centric mindset
- Proficiency in CRM software and other customer success tools
- Excellent communication and interpersonal skills
- Bachelor's degree in Business Administration, Marketing, or a related field preferred

Benefits:
- Retirement plan
- Joining Bonus
- Training & professional development opportunities

Working Environment:
At Monde Nissin, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our team is dedicated to creating a positive and inclusive work environment where everyone can thrive and grow.

Deadline to Apply:
Interested candidates should submit their applications by September 11, 2024.

Equal Opportunity Statement:
Monde Nissin is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.