Customer Success Specialist - Work From Home

Job Description:

We are looking for a Customer Success Specialist to join our team at Gcash. As a Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience with our products and services. This role will involve working from home, providing support to customers in Cebu, Central Visayas, PH.

Responsibilities:- Onboard new customers, guiding them through the setup process and providing assistance as needed- Provide timely and accurate responses to customer inquiries via phone, email, and chat- Troubleshoot and resolve customer issues in a professional and efficient manner- Proactively reach out to customers to ensure they are satisfied with our products and services- Collaborate with other teams within the company to address customer concerns and improve the overall customer experience- Maintain detailed records of customer interactions and feedback

Requirements:- 2 years of experience in customer service or a related field- Strong communication skills, both written and verbal- Ability to work independently and take initiative- Energetic personality with a positive attitude- Strong decision-making skills and the ability to provide leadership in challenging situations

Personality traits: Independent, EnergeticSoft skills: Decision-making, Leadership

Benefits:- Paid sick leave- Retirement plan- Disability insurance

Working environment:At Gcash, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Customer Success Specialist, you will have the opportunity to work in a dynamic and collaborative environment where your ideas will be valued and encouraged.

Deadline to apply: ********

Equal opportunity statement:Gcash is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, religion, or sexual orientation. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.