**Job Title: Customer Success Specialist**
**Company: Avion School**
**Location: Davao City, Davao, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
**Application Deadline: September 19, 2024**
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**Company Overview:**
Avion School is dedicated to providing top-tier talent development and educational resources that empower students to achieve their goals in the tech industry. We push boundaries in the education space by blending innovative teaching methods with hands-on experience, creating a unique learning environment that is both engaging and transformative.
**Job Description:**
As a **Customer Success Specialist** at Avion School, you will play a crucial role in enhancing the overall customer experience for our students and stakeholders. You will act as a vital link between our clients and the services offered, ensuring that their needs are understood and met. This position demands a passionate individual who is eager to support customers through their journey with Avion School while promoting our community of learning.
**Key Responsibilities:**
- **Client Onboarding:** Facilitate the onboarding process for new students, ensuring they understand our curriculum, resources, and available support systems.
- **Customer Engagement:** Maintain regular contact with students, providing updates, feedback, and encouragement, fostering a positive relationship and encouraging active participation in programs.
- **Issue Resolution:** Act as the first point of contact for any issues or concerns raised by students, using effective problem-solving techniques to address their needs promptly and efficiently.
- **Feedback Collection:** Gather feedback through surveys and direct communications to continuously improve the customer experience and product offerings.
- **Performance Tracking:** Monitor student progress through our programs, identifying trends and potential areas for improvement, and suggesting enhancements to our training solutions.
- **Educational Support:** Provide creative and persuasive recommendations for additional courses or resources that would benefit students based on their individual needs and career goals.
- **Community Building:** Foster a sense of community among students through regular communications, events, and engagement initiatives, contributing to a dynamic learning environment.
- **Reporting:** Prepare periodic reports detailing customer feedback, issue resolution outcomes, and suggestions for improvement to present to management.
- **Collaboration:** Work closely with various departments, including sales and product development teams, to align customer needs with our offerings, ensuring that we meet and exceed customer expectations.
**Requirements:**
- **Education:** Bachelor's degree in a relevant field or equivalent experience (preferred).
- **Experience:** 1 year of experience in customer service, customer success, or a related field, preferably within the education sector.
- **Personality Traits:**
- Energetic: A dynamic individual with a positive attitude who energizes those around them.
- Driven: A self-motivated person willing to go the extra mile to ensure customer satisfaction.
- **Soft Skills:**
- Persuasion: Ability to influence and guide students positively toward utilizing our offerings fully.
- Creativity: A knack for thinking outside the box and forming unique solutions to enhance student engagement and satisfaction.
**Benefits:**
- **Dental Insurance:** Comprehensive coverage to promote your health and wellness.
- **Gym Membership:** Encouragement for physical fitness with a subsidized gym membership.
- **Company Transportation:** Convenient transport arrangements provided by the company to facilitate ease of commute.
**Working Environment:**
At Avion School, we embrace a culture that challenges norms and encourages bold thinking. We value innovative ideas and aim to create an environment that fosters creativity and collaboration among our team members.
**Equal Opportunity Statement:**
Avion School is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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If you are passionate about supporting students in their educational journeys and possess the qualities outlined, we invite you to apply for the Customer Success Specialist position at Avion School. Join us in transforming the world of education!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
