**Job Title:** Customer Service Associate
**Company:** Zalora Philippines
**Location:** Davao City, Davao, PH
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Zalora Philippines, a leading online fashion retailer, is on the lookout for a dynamic and customer-focused Customer Service Associate to join our vibrant team in Davao City. This part-time position offers the opportunity to play a vital role in delivering exceptional customer service within a fast-paced and innovative environment. If you are energetic, confident, and have a passion for helping others, we want to hear from you.
**Key Responsibilities:**
1. **Customer Interaction:**
- Handle inbound and outbound customer inquiries through various channels including phone, email, and live chat.
- Provide accurate information regarding products, services, promotions, and processes to enhance the customer experience.
2. **Issue Resolution:**
- Identify customer issues or complaints and resolve them promptly and effectively, ensuring a satisfactory resolution.
- Escalate complex issues to the appropriate teams when necessary, maintaining records of customer interactions for future reference.
3. **Order Management:**
- Assist customers in placing, modifying, and canceling orders while ensuring accuracy and efficiency in order processing.
- Track and manage shipments and deliveries, providing timely updates to customers regarding their orders.
4. **Knowledge Maintenance:**
- Stay up-to-date with the latest product offerings, services, and company policies to provide informed responses to customer inquiries.
- Collaborate with team members to develop a knowledge base that improves the customer service experience.
5. **Data Analysis:**
- Utilize customer feedback and interaction data to identify trends and suggest improvements in service delivery.
- Conduct analyses to monitor service performance metrics, contributing to strategies for enhancing overall customer satisfaction.
6. **Team Collaboration:**
- Work closely with cross-functional teams (e.g., marketing, logistics) to ensure a seamless customer experience from initial contact to post-purchase support.
- Participate in team meetings to share insights and contribute to an innovative work environment.
7. **Time Management:**
- Effectively prioritize tasks during peak times to ensure all customer inquiries are handled in a timely manner.
- Maintain a high level of organization to manage workload effectively and meet or exceed performance targets.
**Requirements:**
- **Education:** Bachelor's degree in any related field preferred or equivalent experience.
- **Experience:** Minimum of 3 years in customer service or related field, preferably in an e-commerce or retail environment.
- **Personality Traits:**
- Energetic and enthusiastic approach to customer interactions.
- Confidence in handling various customer situations and communication channels.
- **Soft Skills:**
- Strong time management skills with the ability to prioritize tasks efficiently.
- Analytical mindset to assess customer feedback and resolve issues effectively.
- **Technical Skills:**
- Proficiency in CRM software and Microsoft Office Suite.
- Familiarity with e-commerce platforms and tools is a plus.
- **Interpersonal Skills:**
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team-oriented environment.
**Benefits:**
- Travel and spending expenses are covered.
- Relocation allowance available for qualified candidates.
- Provision of company equipment to facilitate remote work when necessary.
**Working Environment:**
Join our innovative team that is dedicated to leading the industry with cutting-edge ideas and solutions. At Zalora Philippines, you will be part of a dynamic workplace where creativity is encouraged, and teamwork is paramount.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
Zalora Philippines is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
