Job Description:
AQWIRE is seeking a part-time Customer Success Specialist to join our team in Makati, NCR, PH. As a Customer Success Specialist, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional support and service. This role is ideal for someone who is motivated, reliable, and possesses strong communication and innovation skills.
Responsibilities:
- Build and maintain strong relationships with customers to ensure their needs are met and issues are resolved in a timely manner
- Provide product demonstrations and training to customers to help them maximize the value of our services
- Act as a liaison between customers and internal teams to address any concerns or feedback
- Proactively identify opportunities to improve customer experience and drive customer retention
- Collaborate with the sales team to identify upsell and cross-sell opportunities
- Monitor customer usage and engagement to identify trends and patterns
- Assist with onboarding new customers and ensuring a smooth transition
- Stay up-to-date on industry trends and best practices to continuously improve customer success strategies
Requirements:
- 4 years of experience in a customer-facing role
- Strong communication skills, both written and verbal
- Ability to think creatively and innovate solutions to customer challenges
- Motivated and reliable with a strong work ethic
- Experience working in a fast-paced, dynamic environment
- Bachelor's degree in Business, Marketing, or related field preferred
Benefits:
- Remote work flexibility
- Paid Time Off (PTO)
- Vision insurance
Working Environment:
At AQWIRE, we thrive in an energetic and rapidly evolving work setting. Our team is passionate about delivering exceptional service to our customers and driving success for our company.
Deadline to Apply:
September 9, 2024
Equal Opportunity Statement:
AQWIRE is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. AQWIRE complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
