*Work closely with the sales team to provide technical support during the sales process, addressing client inquiries and helping to tailor solutions to meet specific needs.
* Assist in the preparation of technical proposals, ensuring that all product specifications and capabilities are communicated.
* Conduct technical product demonstrations and training sessions for potential and existing clients.
* Participate in major installs to ensure all IOT devices are working properly, software is set up for customers, and that users are trained to use
the systems.
* Customer Feedback: Gather and relay customer feedback to the product development team to inform future improvements and features.
* Contribute to the development and maintenance of SaaS platform, ensuring that it remains robust, scalable, and user-friendly.
* Work on client-specific customizations and integrations, adapting our software solutions to meet unique client requirements.
* Identify, troubleshoot, and resolve software issues, ensuring a seamless user experience for our clients.
* Collaborate with the product and development teams to continuously enhance the software and incorporate new features based on customer and market needs.
* Participate in major installs to ensure all IOT devices are working properly, software is set up for customers, and users are trained to use the systems.
Qualifications/ Skills:
* Bachelor's degree in Engineering, Computer Science, Business, or a related field.
* Minimum 2 years of experience in sales, customer support, quality assurance, or software development
* Familiarity with IoT devices, SaaS platforms, and basic troubleshooting.
* Excellent verbal and written communication skills in English (additional Asian languages are a plus).
* Strong analytical and problem-solving skills, with attention to detail.
* Ability to work independently in a remote setting and manage multiple responsibilities.
* Knowledge of the Asian market dynamics, including cultural and business practices.
Preferred Experience
* Java EE, C#, Python or other equivalent object-oriented language experience
* Angular 2+, React or other equivalent JS experience
* Web and mobile design experience
* Native and cross-platform mobile technologies experience is an asset
* Integrating with REST APIs