**Job Title: Customer Success Representative - Work from Home**
**Company:** Fetch Valet
**Location:** Makati, NCR, PH
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 0
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### **Job Summary:**
Fetch Valet is seeking a dedicated and confident Customer Success Representative to join our growing team. This part-time remote position is perfect for those who are passionate about delivering exceptional customer service and thrive in a flexible work environment. As a Customer Success Representative, you will play a pivotal role in establishing meaningful relationships with our customers, ensuring their satisfaction, and enhancing their overall experience with our services.
### **Key Responsibilities:**
- **Customer Interaction:** Serve as the primary point of contact for customers via phone, email, and chat to address inquiries, resolve issues, and provide information about Fetch Valet services.
- **Relationship Management:** Foster and maintain positive relationships with customers, understanding their needs and ensuring they receive the appropriate level of support and resources.
- **Issue Resolution:** Proactively identify and resolve customer issues, utilizing problem-solving skills to deliver timely solutions and ensure customer satisfaction.
- **Feedback Collection:** Gather customer feedback and insights, and effectively communicate these findings to internal teams to influence product improvements and service enhancements.
- **Support Documentation:** Assist in creating and maintaining a customer support knowledge base, including FAQs and troubleshooting guides.
- **Customer Onboarding:** Conduct onboarding sessions for new customers, offering guidance on using Fetch Valet's services and tools effectively.
- **Performance Metrics:** Monitor and track customer satisfaction metrics, ensuring that service level agreements (SLAs) are met or exceeded.
- **Collaboration:** Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience and provide feedback that informs strategic decisions.
- **Continuous Learning:** Stay informed about industry trends, customer needs, and competitor offerings to provide the best possible service and enhance personal skill sets.
### **Job Requirements:**
#### **Educational Background:**
- High school diploma or equivalent; a degree in a relevant field is a plus but not mandatory.
#### **Experience:**
- No prior experience is required, making this an ideal entry-level position.
#### **Personality Traits:**
- Confident: Ability to communicate clearly and assertively with customers and team members.
- Dedicated: Strong commitment to providing exceptional service and support to customers.
#### **Soft Skills:**
- Leadership: Demonstrated ability to inspire trust and engage customers, enhancing their experience with Fetch Valet.
- Creativity: Ability to think outside the box and propose innovative solutions to customer challenges.
### **Benefits:**
- **Remote Work Flexibility:** Enjoy the freedom of working from home while maintaining a balanced work-life schedule.
- **Retirement Plan:** Access to a competitive retirement savings plan to secure your financial future.
- **Free Food:** Enjoy complimentary meals as part of our commitment to employee well-being.
### **Working Environment:**
At Fetch Valet, we prioritize understanding and empathy in all interactions. We believe that nurturing positive relationships, both within the team and with our customers, is key to our success. Our open communication culture encourages you to express your ideas and fosters a collaborative work environment.
### **Application Deadline:**
All applications must be submitted by **September 20, 2024**.
### **Equal Opportunity Statement:**
Fetch Valet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and join our team.
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If you are passionate about customer success and looking for a rewarding part-time opportunity in a supportive and dynamic environment, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
