**Job Title: Customer Success Representative - Remote Work**
**Company: Solaire Resort & Casino**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
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### **Job Description**
Solaire Resort & Casino is seeking a dedicated and proactive **Customer Success Representative** to join our team in a dynamic and rewarding remote environment. As a Customer Success Representative, you will play a crucial role in ensuring our customers have an exceptional experience with our services. You will serve as the primary point of contact for our clients and work closely with various internal teams to resolve issues, provide product knowledge, and ensure customer satisfaction.
### **Key Responsibilities**
- **Client Engagement:** Establish and maintain strong relationships with assigned clients, proactively ensuring high levels of customer satisfaction and engagement.
- **Support & Troubleshooting:** Respond to customer inquiries, issues, and complaints through various channels including email, chat, and phone, providing timely and effective resolutions.
- **Onboarding & Training:** Guide customers through the onboarding process, ensuring they are well-equipped to utilize our services and features effectively.
- **Customer Feedback:** Gather, analyze, and report customer feedback to relevant internal teams, aiding in the continuous improvement of our service offerings.
- **Account Management:** Monitor and manage customer accounts and provide regular updates to clients regarding new features, services, and promotions.
- **Collaboration:** Work closely with sales, marketing, and product development teams to relay customer needs and feedback, supporting the overall strategy of the organization.
- **Documentation:** Maintain accurate and detailed records of customer interactions and transactions in our Customer Relationship Management (CRM) system.
- **Customer Success Metrics:** Track and report on customer success metrics, identifying trends and areas for improvement to enhance the overall customer experience.
- **Training & Development:** Participate in training sessions to stay updated on product knowledge and industry trends, ensuring you are able to provide informed support to customers.
### **Requirements**
- **Experience:** A minimum of 4 years of experience in customer service or customer success roles, preferably within the hospitality, gaming, or service industries.
- **Education:** A bachelor's degree in Business, Communications, or a related field is preferred but not mandatory.
- **Technical Skills:** Proficiency in customer support software and tools, CRM systems, and Microsoft Office Suite. Familiarity with data analysis tools is a plus.
- **Personality Traits:**
- *Reliable:* Consistently follows through on commitments and is dependable in meeting customers' needs.
- *Adaptable:* Able to adjust quickly to new situations and changes, demonstrating flexibility in work processes.
- **Soft Skills:**
- *Critical Thinking:* Ability to analyze situations thoroughly and come up with practical solutions to complex problems.
- *Negotiation Skills:* Adept at negotiating with customers to reach mutually beneficial resolutions while maintaining positive relationships.
### **Working Environment**
You will work in a remote environment that values innovation and efficiency. Our team utilizes the latest technology to streamline processes, enhance communications, and drive customer satisfaction.
### **Benefits**
- **Paid Time Off (PTO):** Enjoy paid time off to recharge and maintain a healthy work-life balance.
- **Travel Opportunities:** Engage in various travel opportunities related to company events, training, and conferences.
- **Dental Insurance:** Comprehensive dental coverage to keep you and your family healthy.
### **Application Deadline**
Please ensure your application is submitted by **October 2, 2024** to be considered for this position.
### **Equal Opportunity Statement**
Solaire Resort & Casino is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.
If you are passionate about customer success and looking to make a difference in a dynamic company, we encourage you to apply for this position!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
