**Job Title:** Customer Success Manager - Remote Work
**Company:** San Miguel Brewery Inc.
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 6
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### Job Description
**Overview**
San Miguel Brewery Inc. is seeking an experienced and passionate Customer Success Manager to join our dynamic team on a part-time basis. This position is ideal for a self-starter who thrives in a fast-paced environment and has a strong passion for enhancing customer experiences.
As a Customer Success Manager, your primary responsibility will be to foster long-term relationships with our valued customers, ensuring their needs are met, and guiding them towards maximizing the value they receive from our products and services. You will play a crucial role in driving customer satisfaction, retention, and overall success.
### Key Responsibilities
- **Customer Engagement & Relationship Management**
- Develop and maintain strong, long-lasting customer relationships through effective communication and understanding of customer needs.
- Proactively engage with customers to ensure their successful adoption of our products and services.
- **Onboarding & Training**
- Assist customers during the onboarding process, providing training and support to ensure rapid and successful product adoption.
- Create and provide educational materials and resources for end-users to facilitate understanding and use of our products.
- **Customer Success Strategy**
- Develop and execute tailored customer success plans to meet individual customer goals and business objectives.
- Regularly assess customer health and satisfaction through metrics, surveys, and feedback to identify areas for improvement.
- **Cross-Functional Collaboration**
- Work collaboratively with sales, product, and support teams to ensure alignment on customer needs and resolution of issues.
- Provide customer insights and feedback to internal teams to inform product development and improvement initiatives.
- **Customer Advocacy**
- Act as the voice of the customer within the organization, advocating for their needs and ensuring their concerns are addressed promptly.
- Identify opportunities to upsell or cross-sell additional products or services that will enhance customer success.
- **Performance Reporting**
- Track key performance indicators (KPIs) related to customer success and report on outcomes to management.
- Analyze customer data to identify trends and insights that can drive decisions and improve the customer experience.
- **Continuous Improvement**
- Continuously develop a deep understanding of our products and industry trends to provide informed recommendations to customers.
- Stay updated on best practices in customer success and implement strategies that enhance customer engagement and satisfaction.
### Requirements
- **Education & Experience**
- Bachelor's degree in Business, Marketing, or a related field.
- A minimum of 6 years of experience in a customer success, account management, or related role, ideally within the beverage or consumer goods industry.
- **Skills & Competencies**
- **Personality Traits:**
- Independent: Ability to work autonomously with minimal supervision.
- Energetic: Enthusiastic and ready to take initiative to drive customer success.
- **Soft Skills:**
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
- Strong analytical skills to assess customer data and derive actionable insights.
- **Technical Proficiency**
- Proficiency in customer relationship management (CRM) tools and customer success software.
- Experience with data analysis tools and the ability to interpret performance metrics effectively.
### Benefits
- Competitive compensation with a joining bonus.
- Free accommodation and necessary company equipment to support remote work.
- Opportunities for unlimited personal and professional growth through continuous training and development programs.
### Working Environment
At San Miguel Brewery Inc., we are committed to creating a positive and inclusive working environment that empowers you to reach your full potential. We provide opportunities for unlimited personal and professional growth, as well as a collaborative space that fosters innovative thinking.
### Application Deadline
Please submit your application by **October 22, 2024**. We look forward to seeing how you can contribute to our team's success!
### Equal Opportunity Statement
San Miguel Brewery Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
