Customer Success Manager

Responsibilities Encourage customers to utilize new features that will help them drive their business forward Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering. Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle. Develop plans that ensure that customers are successfully adopting our platform that align to their business needs Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their RingCentral investments Develop customer relationships, by building trust and ensuring the customers needs are met. Align customers with the enablement resources to drive adoption Qualifications 2+ yrs. direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company Bachelors Degree or equivalent experience in Customer Success, Consulting or Account Management. Proven experience building strong customer relationships with IT and business executive stakeholders and efficiently communicating internal and external voices. Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers Strong skills in verbal and written communications, strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences. Knowledge of Salesforce.