Customer Success Manager

Customer Success Manager?10-15K [Monthly] On-site - Masbate Full-time 1-3 Yrs Exp Bachelor
Job DescriptionCustomer Service, Customer Retention, Customer Experience, Customer Oriented, Customer Management, Account Management
DescriptionClient Onboarding: Facilitate smooth onboarding for new customers, ensuring they understand product features and benefits.Relationship Management: Build and maintain strong relationships with clients to drive satisfaction and retention.Support & Guidance: Provide ongoing support and troubleshooting to address customer inquiries and concerns.Performance Monitoring: Analyze customer usage and performance metrics to identify opportunities for improvement and upselling.Feedback Loop: Gather customer feedback and collaborate with internal teams to enhance products and services.RequirementsPrevious experience in customer success or account management preferred.Strong communication and problem-solving skills.Ability to work collaboratively and manage multiple accounts.Working LocationPLDT Sales & Service Center, Bgy, Quezon St, Brgy Bapor, Masbate City, 5400 Masbate, Philippines
Posted on 18 October 2024
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