Things to know before applying: you must have your own work equipment you are able to work remotely you can work full-time for this role experience working with clients/companies outside PH is an advantage Role Summary: Reporting to your Client Success Manager, you will be responsible multiple client program deliverables including but not limited to:
Validating ongoing claim submission to two loyalty programs following clear steps for validation. Preparing reports and results in line with contracted client deliverables. Ad hoc and regular administration tasks as requested from clients as agreed to by your line manager. Meet and exceed validation Key Performance Indicators and targets Key Responsibilities: Validating submissions of claims to our programs by downloading, checking, and manually updating claims. Approving or declining claims and ensuring points are awarded accurately through our loyalty platform. Reporting date to the CSM for their fortnightly check-in with the client. Qualifications: The ideal candidate for this position should possess a proactive attitude with a strong desire to consistently exceed expectations. Has experience with Loyalty Programs (SM Advantage Card, Prestige, Shell Go+, etc) Comfortable with software, systems and Microsoft programs with the ability to quickly adapt to new technology and systems. Exhibit exceptional attention to detail, demonstrating a results-driven approach to their work. Strong communication skills and have experience with direct client interaction. Ability to manage multiple tasks and to act decisively – this is a busy hands-on roll that will require a high degree of understanding of the client's program (s) and the ability to implement changing requirements as the programs develop and grow About Adaca: Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.
Job Type: Full-time
Benefits:
Work from home Schedule:
8 hour shift Day shift Application Question(s):
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