Customer Success Manager

MadEats is seeking a talented and experienced Customer Success Manager to join our team in Cebu, Central Visayas, PH. As a mid-to-senior level position, with a requirement of at least 6 years of relevant experience, the ideal candidate will possess a strong background in customer success, with a proven track record of building and maintaining successful relationships with clients.

Responsibilities:- Develop and maintain long-term relationships with key clients to ensure their satisfaction and loyalty- Serve as the main point of contact for clients, addressing any issues or concerns in a timely and effective manner- Collaborate with internal teams to ensure the successful implementation and onboarding of new clients- Analyze customer data and feedback to identify trends and opportunities for improvement- Work closely with sales and marketing teams to drive upsell and cross-sell opportunities- Develop and implement customer success strategies to increase retention and reduce churn- Stay up-to-date on industry trends and best practices in customer success

Requirements:- 6+ years of experience in customer success or account management- Proven ability to build strong relationships with clients and stakeholders- Excellent communication and interpersonal skills- Reliable and resilient personality traits- Strong problem-solving and decision-making skills- Innovative and adaptable approach to challenges- Bachelor's degree in business, marketing, or a related field

Benefits:- Employee discounts on MadEats products- Company transportation for work-related travel- Remote work flexibility- Opportunities for professional development and growth within the company

Working Environment:At MadEats, we thrive in an environment that embraces and navigates change seamlessly. We encourage our team members to be innovative, adaptable, and open to new ideas and opportunities for growth.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement:MadEats is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.