Customer Success Manager

Job Description:

Zalora Philippines is seeking a part-time Customer Success Manager to join our team in Caloocan, NCR, PH. As a mid-to-senior level professional with at least 7 years of experience in customer success or a related field, you will play a crucial role in ensuring the satisfaction and retention of our customers.

Responsibilities:
- Build and maintain strong relationships with key customers, understanding their needs and providing solutions to ensure their success
- Serve as the main point of contact for customers, addressing any issues or concerns in a timely and effective manner
- Collaborate with internal teams, including sales, marketing, and product development, to ensure a seamless customer experience
- Analyze customer data and feedback to identify trends and opportunities for improvement
- Develop and implement customer success strategies to drive retention and growth
- Provide training and support to customers to help them maximize the value of our products and services
- Monitor customer health metrics and proactively address any red flags
- Stay up-to-date on industry trends and best practices in customer success

Requirements:
- Bachelor's degree in business, marketing, or a related field
- Proven track record of success in a customer success role, preferably in the e-commerce industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-centric mindset
- Reliable and resilient, able to handle challenging situations with grace
- Emotional intelligence and a cooperative attitude
- Ability to work independently and as part of a team
- Proficiency in CRM software and other relevant tools

Benefits:
- Visa sponsorship for eligible candidates
- Profit sharing opportunities
- Retirement plan options

Working Environment:
At Zalora Philippines, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where creativity and innovation are encouraged.

Deadline to Apply:
September 16, 2024

Equal Opportunity Statement:
Zalora Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.