Customer Success Manager (Hybrid)

Responsibilities: Plan, initiate, and manage projects from start to finishDefine project scope, goals, and deliverablesDevelop project plans and timelinesAllocate resources and monitor progressCommunicate with stakeholders and team membersManage working relationship with current and prospective clientsManage risks and issues that may ariseHigh-level checks such as technical requirements and fitEnsure projects are completed on time and within budgetHandle escalationsMeasure and report on customer success metricsWriting technical documentation and contract/tender reviewsQualifications: 5+ years of experience in Project ManagementProven experience with project management, customer success management, or risk managementExcellent organizational and time management skillsStrong communication and leadership abilitiesKnowledge of project management tools and techniquesProven ability to learn about new technologies and softwareBachelor's degree in a relevant field (preferred)Knowledge of CRM software (e.g., Salesforce)Project management certification a plusPortfolio of projects handled
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