Customer Success Associate

???? Hi! We're Hive Health About us Hive Health is on a mission to provide the best-in-class health plans for small-medium businesses (SMBs) in the Philippines. We offer comprehensive, hassle-free digital health insurance plans through our all-in-one platform. Founded at Harvard and Stanford and backed by top global investors such as Y Combinator, this award-winning startup is revolutionizing access to quality, affordable healthcare for millions of Filipinos, one SMB at a time.
About the Role As a Customer Success Associate within the Medical Operations team, you will interact with our patients to address their concerns and inquiries related to availment of their Hive Health plan benefits. You will also be involved in identifying avenues for health plan policy improvements and developing enhancements for patient engagement. As one of the pioneering members of the team, you will work closely with the other functions in continuously delivering user experience improvements and introducing best-in-class strategies and processes that will help Hive Health provide an unparalleled healthcare experience for Filipinos.
Responsibilities As a Customer Success Associate, your areas of responsibilities include:
Respond to member concerns and support operations during business hours to deliver an extraordinary patient experience, with after hour support as needed Solicit and incorporate customer feedback into product development cycle Manage relationships with member and provider Support provider network and medical operations as needed Develop and communicate customer insights to contribute to Hive's overall strategy for building a differentiated patient experience Qualifications Bachelor's degree, preferably nursing background or related medical field At least 1 year of experience in customer success, accounts management, or related fields Creative, strategic, and proactive in problem solving and identifying opportunities Benefits & Perks of Joining Hive Be part of a founding team transforming healthcare in the Philippines and beyond Comprehensive healthcare benefits (we practice what we preach!) Hybrid work flexibility and paid time off Career development and mentorship Access to global tech and advisory support from Harvard, Stanford, and more