**Job Title:** Customer Success Assistant - Work from Home
**Company:** Humble Sustainability
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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**About Us:**
Humble Sustainability is dedicated to fostering a more sustainable future by empowering individuals and businesses to implement eco-friendly practices. We pride ourselves on our innovative approach and the value we place in customer relationships. Join us in our journey toward a sustainable tomorrow!
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**Job Overview:**
The Customer Success Assistant plays a crucial role in ensuring our clients receive exceptional service and support, ultimately driving their success and satisfaction with Humble Sustainability's products and services. This entry-level position is perfect for an adaptable and independent individual who is passionate about sustainability and eager to contribute to a thriving team.
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**Responsibilities:**
- **Client Onboarding:** Assist in the onboarding process of new customers, ensuring they have a seamless experience with our products and services.
- **Customer Support:** Provide timely and efficient responses to client inquiries via email, chat, and phone, ensuring high customer satisfaction.
- **Feedback Collection:** Conduct surveys and gather feedback from clients to assess their needs and identify opportunities for improvement in our services.
- **Communication:** Maintain clear and effective communication with clients to ensure they feel supported and understood.
- **Issue Resolution:** Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate team members when necessary.
- **Account Management:** Assist with managing client accounts by updating information and monitoring client engagement levels.
- **Reporting:** Prepare regular reports on customer interactions, feedback, and satisfaction metrics to share with the management team.
- **Collaboration:** Work closely with the Customer Success team to develop strategies and initiatives that enhance the overall customer experience.
- **Knowledge Base Maintenance:** Help maintain the customer knowledge base and FAQs to provide accurate and helpful information to clients.
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**Requirements:**
- **Education & Experience:**
- Minimum of 1 year of experience in customer service or a related field.
- A bachelor's degree in Business, Communications, or a related field is preferred but not mandatory.
- **Personality Traits:**
- Adaptable: Ability to adjust to changing priorities and environments.
- Independent: Capable of working autonomously and making informed decisions.
- **Soft Skills:**
- Strategic Planning: Ability to identify customer needs and develop strategies to enhance their experience.
- Time Management: Excellent organizational skills and the ability to prioritize tasks effectively to meet deadlines.
- **Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software is a plus.
- Familiarity with digital communication tools (email, chat platforms, etc.).
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**Benefits:**
- Vision insurance
- Parental leave
- Paid overtime
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**Working Environment:**
At Humble Sustainability, we encourage curiosity and questioning to fuel innovation and growth. We are committed to creating a supportive and dynamic work environment that allows our team members to explore new ideas, take initiative, and thrive.
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**Application Process:**
If you are excited about driving customer success and want to be a part of a passionate team, we would love to hear from you! Please submit your application by **September 21, 2024**.
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**Equal Opportunity Statement:**
Humble Sustainability is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
