**Job Title:** Customer Success Assistant - Remote Work
**Company:** San Miguel Corporation
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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### Job Description
San Miguel Corporation (SMC) is seeking a highly motivated and passionate Customer Success Assistant to join our dynamic team remotely. This part-time role is ideal for someone who is enthusiastic about customer service and dedicated to ensuring client satisfaction and success. As a Customer Success Assistant, you will play a vital role in building strong relationships with our customers, addressing their needs, and helping them maximize the value of our products and services.
### Key Responsibilities
- **Customer Support and Interaction:**
- Serve as the primary point of contact for customer inquiries via email, chat, and phone.
- Respond to customer questions and concerns promptly and professionally, ensuring a positive customer experience.
- Assist customers with product-related issues, guiding them through troubleshooting processes and solutions.
- **Relationship Management:**
- Build and maintain strong relationships with customers to foster loyalty and satisfaction.
- Conduct follow-ups with customers to ensure continuous engagement and satisfaction levels are met.
- **Data Management:**
- Maintain accurate records of customer interactions and cases in our Customer Relationship Management (CRM) system.
- Prepare reports on customer feedback and service interactions to provide insight into customer needs and trends.
- **Collaboration:**
- Work closely with the Customer Success team to identify and escalate issues that require attention.
- Collaborate with sales and marketing teams to relay customer feedback and assist in improving service offerings.
- **Resourcefulness and Problem Solving:**
- Analyze customer issues and suggest improvements in processes or services that may enhance customer satisfaction.
- Develop FAQs or knowledge base articles to assist customers and reduce recurrence of common issues.
- **Feedback Gathering:**
- Collect and analyze customer feedback to identify opportunities for service improvement.
- Participate in team meetings to share insights on customer experiences and suggest actionable strategies for enhancing customer success.
### Requirements
- **Educational Background:**
- Bachelor's degree in Business Administration, Communications, or related fields preferred; relevant experience will also be considered.
- **Professional Experience:**
- Minimum of 1 year of experience in customer service, support, or a related field.
- Familiarity with CRM software and basic data analysis is a plus.
- **Personality Traits:**
- Resilient: Ability to remain calm and composed in challenging situations; adept at overcoming obstacles.
- Reliable: Strong sense of responsibility and commitment to performing tasks with integrity and dependability.
- **Soft Skills:**
- Emotional Intelligence: Strong interpersonal skills, including empathy and the ability to manage various customer emotions effectively.
- Excellent planning and organizational skills: Ability to multitask, prioritize responsibilities, and manage time effectively.
- **Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with online communication tools and technologies (e.g., Zoom, Slack).
### Benefits
- Competitive retirement plan to help secure your financial future.
- Complimentary food provisions to ensure your well-being.
- Company transportation services to support your commuting needs.
### Working Environment
At San Miguel Corporation, we are dedicated to promoting equality and fairness for all employees. We embrace diversity and strive to create an inclusive work environment where every employee feels valued and respected.
### Application Deadline
Interested candidates are encouraged to apply by **October 16, 2024**.
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**Equal Opportunity Statement:**
San Miguel Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, gender identity or expression, sexual orientation, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
