**Job Title: Customer Success Assistant - Remote Work**
**Company: Globe Telecom**
**Location: Cebu, Central Visayas, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Job Description:**
As a Customer Success Assistant at Globe Telecom, you will play a crucial role in ensuring that our customers receive exceptional support and assistance throughout their journey with us. Your primary responsibility will be to help foster long-term relationships with customers, encouraging satisfaction and loyalty by addressing inquiries, resolving issues, and providing valuable insights.
**Key Responsibilities:**
- **Customer Interaction:**
- Respond to customer queries via phone, email, and chat in a timely and professional manner.
- Assist customers in navigating our services, resolving issues, and fulfilling their needs efficiently.
- **Customer Onboarding:**
- Support the onboarding process for new customers, ensuring they understand our services and the best practices for effective use.
- Gather customer feedback during the initial setup and utilize this information to improve the onboarding experience.
- **Issue Resolution:**
- Actively troubleshoot and resolve customer issues in collaboration with relevant departments while ensuring proper documentation of all interactions.
- Track customer issues and follow up to ensure timely resolution, maintaining effective communication throughout the process.
- **Data Management:**
- Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system.
- Assist in compiling reports on customer satisfaction, feedback, and product usage trends for the management team.
- **Collaboration:**
- Work closely with sales and service teams to address customer needs and ensure a cohesive customer experience.
- Participate in team meetings, contributing ideas and feedback to enhance the customer success process.
- **Continued Learning:**
- Stay informed about Globe Telecom's product offerings, service updates, and industry trends to provide accurate and relevant information to customers.
- Participate in ongoing training sessions to enhance knowledge and improve skills.
**Qualifications:**
- High school diploma or equivalent (required). Further education in business or related fields is a plus.
- Strong communication skills, both written and verbal, in English and Filipino (or other local dialects).
- Proficient in using CRM systems, Microsoft Office Suite, and other office applications.
- Ability to work independently and collaboratively in a virtual team environment.
**Personality Traits:**
- Dedicated: Strong commitment to understanding and meeting customer needs, with a focus on service excellence.
- Hardworking: A proactive and results-oriented attitude, consistently putting in the effort to ensure successful customer outcomes.
**Soft Skills:**
- **Project Management:** Ability to manage multiple customer accounts and tasks efficiently while prioritizing effectively.
- **Critical Thinking:** Capable of evaluating customer issues, identifying root causes, and proposing solutions creatively and logically.
**Benefits:**
- Profit sharing based on company performance.
- Paid parental leave.
- Access to training and professional development opportunities to further your career.
**Working Environment:**
- Engage in work that aligns with a greater purpose, contributing to a meaningful mission of enhancing customer experience and satisfaction in the telecommunications industry.
Please note that the application deadline for this position is **October 13, 2024**.
**Equal Opportunity Statement:**
Globe Telecom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
