**Responsibilities**:
- Process moderate customer transactions.
Including but not limited to enrollments, ee benefit changes, billing, reports, cobra requests, underwriting orders, and legislative questions.
- Evaluate customer feedback and recommendation action to improve overall customer service and retention.
Respond to inquiries by telephone or in writing explaining eligibility requirements, billing, and legislative issues.
- Provide service which meet established compliance and state regulatoryrequirements.
- May monitor accounts for delinquency status and proactively contact the customer as required.
Perform audits of accounting records as required to validate customer transactions.
Post premiuM/Fees and allocate monies to appropriate accounts to ensure financial accuracy.
- Participate in process improvements and system related projects on improving business practices, increasing customer acquisitions and/or retention.
Perform other task
Qualifications:
- High School diploma or equivalent
- Ability to navigate and use Excel, and other Microsoft products.
- Responsible for providing excellent customer service while answering questions, gathering information and completing effective and timely applicable documentation for calls.
- Analytical, organized, problem solving, attention to detail, and decision-making skills.
- Strong oral and written communication skills
- Must have a go getter mentality, and able to work under limited supervision.
- COMPASS knowledge preferred
Additional Information:
**Equal Employment Opportunity (EEO)**
We are required to collect the following information for statistical purposes to comply with certain federal regulations related to the Equal Employment Opportunity and Positive Discrimination requirements.
The information you provide to us is entirely voluntary and the content of the information will not affect your eligibility for employment.
Similarly, if you decide not to provide such information, such act will not affect your eligibility for employment in any way.