Job Description
At Emapta, saying 'We're a Family' means we're also your second home at work, and our ratings prove it!
4.5 GLASSDOOR RATING
4.5 FACEBOOK RATING
93% CANDIDATE REFERRAL
Our goal is to build your local careers with global impact, so you can achieve your ambitions and full potential without the need to work abroad.
Providing step by step technical help, both written and verbal, with great attention to details.
Diagnosing customer issues, solving problems and helping with queries about their account.
Managing a ticket queue based on priority and SLA protocols.
Working closely with our developers and technical teams to ensure customer satisfaction
**Requirements**:
Native English/Near-native speaker (or mother-tongue)
At least 2-years experience in a similar role
Tech-savvy - strong computer skills - a must.
Strong verbal and written communication skills
Ability to adapt to a fast-pacing, changing environment
Ability to understand, investigate, and articulate any potential issues, as well as resolve such issues
Ability to use judgement and think outside the box,
Customer orientation and ability to go the extra mile to engage customers
Empathetic, helpful, and positive attitude
Fast learner, autodidact
Hardworking, able to work in a deadline-driven environment
Friendly, professional and passionate about technology, positive disposition
Experience working with ticketing systems
Experience using technical tools - a plus!
Experience using help desk software and remote support tools - a plus!
Experience in the hotel and travel industry - a plus!
**Job Description**:
At Emapta, saying "We're a Family" means we're also your second home at work, and our ratings prove it!
4.5 GLASSDOOR RATING
4.5 FACEBOOK RATING
93% CANDIDATE REFERRAL
Our goal is to build your local careers with global impact, s