The Customer Service Analyst 1in CBPS is amulti skilledrole servicing off-shore clientsof Citi.The overall objective of this role is to address external customer issues and provide ongoing customer service support for escalation, retention, collections, billing and telesales types of calls.
Responsibilities:
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
At least 1 year of BPO International voice experience in customer service is a MUST
College graduate or undergraduate with the above experience
Proven investigative, analytical and risk management skills
Demonstrated ability to present concepts and influence/lead change
Consistently demonstrate clear and concise written and verbal communication
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Above average English communication skills and comfortable speaking with other nationalities
Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
Amenable to working in Bonifacio Global City, Taguig
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
BENEFITS OF WORKING IN CITI:
Weoffer a competitive salary package of up to 35,000 PH and other great benefits including:
Ensure accuracy of research and compliance advice provided to members of sales force team
HMO Health Insurance from day 1 for you and your unlimited qualified dependents
Life Insurance from day 1
Retirement Plan
Bereavement Assistance
Total of 35 leaves credits in a year
?CAREER GROWTH:
Citi Philippines continues to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza?
Be part of our fast-growing teams of Customer Solutions Officers
Internal movement career opportunities within Citi
CBPS may assign candidates to different businesses based on candidate profiles, availableopenings & business needs
*BY APPLYING TO THIS JOB POSTING, I HEREBY AUTHORIZE CITI, ITS AUTHORIZED THIRD PARTIES, AND ITS/THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND THIRD PARTY SERVICE PROVIDERS TO HOLD, USE AND OTHERWISE PROCESS MY DATA IN CONNECTION WITH MY JOB APPLICATION
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Customer Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
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