The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients' necessities by providing an exceptional customer experience
BENEFITS OF WORKING IN CITI:
We offer a competitive salary package of 26-33K and other great benefits including:
• HMO Health Insurance from day 1 for you and your unlimited qualified dependents
• Life Insurance from day 1
• Retirement Plan
• Transportation Allowance
• Rice Allowance
• Medical and Dental Allowance
• Shift Differential
• Staff Loan
• Tuition Fee Reimbursement
• Bereavement Assistance
• Total of 35 leaves credits in a year
CAREER GROWTH:
• Be part of our fast-growing teams of Customer Solutions Officers
• Internal movement career opportunities within Citi
REQUIREMENTS:
• Applications are open to bachelor's degree holder, College undergraduate or high school/senior high school graduate with a minimum of 12 months of BPO international voice account experience
• Above average English communication skills and comfortable speaking with other nationalities
• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
• Amenable to working in Bonifacio Global City, Taguig
• Applicants should be Filipino citizens or hold relevant residence status
We are now accepting WALK-IN applicants every Mondays at 9AM to 9PM and Tuesdays to Fridays at 9am to 9pm at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig. Applicants with completed application forms have the option to visit our Career Center (Citi Plaza BGC) for faster processing.
*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third-party service providers, to hold, use and otherwise process my data in connection with my job application.
------------------------------------------------------
Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
View the "EEO is the Law" poster. View theEEO is the Law Supplement.
View theEEO Policy Statement.
View thePay Transparency Posting