The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients' necessities by providing an exceptional customer experience
BENEFITS OF WORKING IN CITI:
We offer a competitive salary package of 26-33K and other great benefits including:
HMO Health Insurance from day 1 for you and your unlimited qualified dependents
Life Insurance from day 1
Retirement Plan
Transportation Allowance
Rice Allowance
Medical and Dental Allowance
Shift Differential
Staff Loan
Tuition Fee Reimbursement
Bereavement Assistance
Total of 35 leaves credits in a year
CAREER GROWTH:
Be part of our fast-growing teams of Customer Solutions Officers
Internal movement career opportunities within Citi
CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs
Above average English communication skills and comfortable speaking with other nationalities
Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
REQUIREMENTS:
Applicants should be Filipino citizens or hold relevant residence status
Applications are open to Bachelor's degree holder or undergraduates with a minimum of 6 months BPO international experience
Recent college graduates with no work experience are welcome to jump start your career here in Citi
Amenable to working in Bonifacio Global City, Taguig
*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third-party service providers, to hold, use and otherwise process my data in connection with my job application.
We are now accepting WALK-IN applicants every Monday - Friday 9AM to 5PM at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig. Applicants with completed application forms have the option to visit our Career Center (Citi Plaza BGC) for faster processing.
------------------------------------------------------
Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
View the "EEO is the Law" poster. View theEEO is the Law Supplement.
View theEEO Policy Statement.
View thePay Transparency Posting