Customer Service Team Lead (Cebu)

Details of the offer

Company Profile: XMC BPO is a Business Process Outsourcing Agency that provides essential services through customer service within reach.

Position: Customer Service Team lead
Location: Cebu City
Salary: Negotiable
Work Schedule: Shifting Schedule
Work Set-up: Work onsite

Benefits Offer:
• Competitive Salary
• Government Mandated Benefits
• Work-Life balance
• HMO
• 13th Month Pay
• Paid leave credits
• Awards and Recognitions
• 2 consecutive days off

Qualifications:
• Experience: 2+ years in a leadership role in (Supervisor/Team Leader), preferably
within a contact center or customer service environment.
• Skills: Strong communication, leadership, and conflict resolution skills; able to
inspire and motivate.
• Technical: Proficiency in MS Office and Data Analysis
• Preferred Qualifications:
• Experience with performance management and team development.

Responsibilities:
• Lead, coach, and motivate a team to consistently meet or exceed service and
quality standards.
• Conduct regular one-on-one and team coaching sessions, providing feedback and
performance reviews.
• Manage day-to-day team operations, including workload balancing, monitoring
KPIs, and handling escalated calls.
• Ensure compliance with company policies and maintain a positive work
environment.
• Identify improvement areas and develop strategies to address performance gaps.

Recruitment Process
• Initial Interview
• Final Interview
• Job Offer


Source: Whatjobs_Ppc

Job Function:

Requirements

Call Center Agent- Up To 40K Sob

The Call Center Representative will be responsible for handling customer inquiries, resolving issues, providing customer support, and ensuring customer satis...


From Valeros Business Company - Philippines

Published a month ago

Csr-Up To 30K Sob

The Call Center Representative will be responsible for handling customer inquiries, resolving issues, providing customer support, and ensuring customer satis...


From Work Services - Philippines

Published a month ago

Front Door Ambassador (Mgm Macao)

Job Requirements: *Male candidates only *Well groomed & presentable *Above 180cm tall, with weight between 70 – 80kg, and below 30 years old *1 year or above...


From Ikon Solutions Asia - Philippines

Published a month ago

Doorman/Bellman

Bound for Macau Job Requirements: (1) Age at 21 - 30. Male ONLY, at least 183cm in height (2) Minimum 1 years relevant experience in 5 stars/ branded hotel ...


From Ikon Solutions Asia - Philippines

Published a month ago

Built at: 2024-10-31T14:22:06.290Z