Customer Service Supervisor Seaside

**OVERSEE DAY-TO-DAY OPERATIONS**: Run the day-to-day activities of the department
- MANAGE CUSTOMER SERVICE STAFF
Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts
- CONSOLIDATE FEEDBACK FORMS
Consolidate feedback handled & settled by CSM encode consolidated feedback in the prescribed report template print a copy of the report & discuss the report to CSM
- MANAGE OPEX
Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items
- MONITOR INVENTORY OF SUPPLIES
Monitor inventory level of supplies per area & track consumption of supplies at the GW area ensure availability of gift wrappers at any given time
- MAINTAIN EQUIPMENT
Plan repair & maintenance schedules & check proper handling of equipment/tools

**Qualifications**:

- At least 3 Year(s) of working experience in the related field is required for this position.
- Strong communication skills and phone etiquette.
Required language(s): English, Filipino

**.
Required Skill(s)**: Customer Service
- Basic computer skills (MS Office)
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in SM Store Seaside Cebu
- Full-time positions available

**OVERSEE DAY-TO-DAY OPERATIONS**: Run the day-to-day activities of the department
- MANAGE CUSTOMER SERVICE STAFF
Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violati