Customer Service Supervisor

1.
Education: A bachelor's degree in business, management, or a related field.
2.
Experience: Have several years of experience in customer service or related roles.
Experience as a customer service representative or supervisor is valuable.
3.
Leadership Skills: Strong leadership and management skills.
To lead and motivate their teams to deliver excellent customer service.
4.
Communication: Excellent written and verbal communication skills.
To effectively communicate with customers, team members, and other departments.
5.
Problem-Solving: The ability to identify and solve customer issues.
Should be adept at handling escalated customer concerns.
6.
Customer Focus: A deep understanding of customer needs and a commitment to customer satisfaction.
7.
Analytical Skills: Analyze customer service data and metrics to identify areas for improvement.
8.
Interpersonal Skills: Building and maintaining relationships with customers and team members is key to success.
9.
Adaptability: The ability to adapt to changing customer needs and business requirements.
10.
Experience in BPO industry or Telecommunications industry is REQUIRED.
Job Type: Full-time

Schedule:
8 hour shift
Day shift
Monday to Friday

Ability to commute/relocate:
Davao City: Reliably commute or planning to relocate before starting work (Required)

Education:
Bachelor's (Required)

Experience:
customer service or related roles: 5 years (Required)
Telco/ISP industry: 5 years