Customer Service Specialist

Client Profile:
The know IT BPO Company that provides service in Information technologies that specializing customer service, strategies and social media. The specialization of skills of the company is across more the 4o industries including the world's largest delivery network. They have more than 500,000 of people and clients of more than 120 countries. They continuous to delivery services for innovation for modernizing the world of technologies.

Position: Customer Service Specialist
Industry: BPO
Location: Cebu City
Salary: Php 40 ,000 above
Work Set up: Hybrid work Set-up
BENEFITS:
Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Night Differential
Allowances
Car and Housing Plan
Company-sponsored trainings, upskilling, and certification
Flexible Working Arrangements
Healthy and Encouraging Work Environment

Requirements:
Bachelor's degree in any course.
with at least 2-3 years of experience in international Voice.
With experience in Telecom is a big advantage.
Amenable to work on-site
Willing to work in a BPO company.

Responsibilities:
Communicate with client customers via voice to help resolve the issues being faced.
Reviews and monitors progress with course correction to ensure success.
Constantly raises the bar after each achievement.
Manage team expectations and project SLAs.
Monitor knowledge sharing and retention within the team.
Coordinate with supervisor and manager to provide day to day insights.

Recruitment process: (Phone or online)
Initial Interview
Final Interview
JOB OFFER