Customer Service Specialist

BENEFITS:
Mandated Benefits (SSS, PhilHealth, Pag-IBIG, etc.)
HMO and Insurance Coverage
Allowances
Free Training/Seminars
Salary Increase/Performance Evaluation
Other Benefits to Be Discussed During Job Offer

COMPANY PROFILE:
A leading BPO company providing top-notch customer and technical support services to global clients.
Position: Customer Service Specialist
Company Industry: BPO
Work Location: HM Tower, W Geonzon St, Cebu City
Salary: Php 24,000
Work Set-Up: On-site

JOB REQUIREMENTS:
High School Graduate, Associate's Degree, or completed at least 2 years in college
Minimum of 6 months of BPO experience
6 months of technical support experience
6 months of chat support experience
Amenable to rotating shifts

JOB RESPONSIBILITIES:
Provide customer support via chat and other communication channels
Address customer inquiries and resolve issues effectively
Handle technical escalations and provide troubleshooting assistance
Document customer interactions and maintain records
Deliver exceptional service to meet client satisfaction standards

RECRUITMENT PROCESS: ONLINE INTERVIEW
Initial Interview
Final Interview