Customer Service Specialist

CUSTOMER SERVICE SPECIALIST - HOTEL INTERNATIONAL VOICE ACCOUNT

 

Responsible for the delivery of the KPIs of the immediate team, including quality, productivity and compliance parameters.

Delivers regular and timely coaching and feedback to the team members to enhance performance.

Ensures proper and timely dissemination of all processes and business updates to the team, based on client requirements.

Supervises the

team members, identifying and addressing developmental issues, coaching opportunities and recommending training interventions.Accountable for analyzing known best practices for continuous improvement.

Responsible for the enforcement of organizational policies and procedures to ensure compliance.

QUALIFICATIONS:
At least 6 months BPO Exp

Completed at least 2yrs in College or Senior High Graduate

Willing to work onsite

Can start ASAP