Customer Service Specialist (Hybrid Work Set Up)

COMPANY PROFILE: Has been in the Philippines for over 30 years now.
This company serves business and institutional clients in nearly 30 markets across different countries.
Position: Customer Service Specialist (Hybrid Work Set Up)
Company Industry: BPO Company
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php30,000 - Php40,000 (Negotiable)
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up

BENEFITS :

?HMO with 2 dependents
?Retirement Plan
?Medical Reimbursement
?Insurance Coverage
?30 leave credits per year

JOB REQUIREMENT:
?Open for Non-Bachelors Degree
?At least 2-3 years Call Center experience
?Amenable to work in a shifting schedule
?Amenable to attend face to face interview once requested
?Amenable to be train on site

JOB RESPONSIBILITIES:
?Accountable for providing outstanding customer care and customizing solutions for esteemed clients of commercial banking.
?Comply with banking regulations while determining and meeting the needs of your consumers, both present and future.
?Initial point of contact by phone for clients requiring prompt maintenance and servicing across many commercial banking product categories
?Work together with stakeholders to address a client's issue.
?Other task as assigned

RECRUITMENT PROCESS:
?Assessment (FACE TO FACE)
?HR Screening (PHONE)
?Operations Interview (FACE TO FACE)
?Reference Check
?Job Offer