Staff Outsourcing Solutions is currently looking for:
Customer Service Representatives for an onsite assignment (graveyard shift)
English SpeakersJapanese Bilingual Responsibilities: Manage incoming phone callsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customers Qualifications: Preferably with at least 6 months of CSR experienceFor Japanese Bilingual position - with at least 6 months experience as CSR-Japanese BilingualMust have Zendesk CRM experienceExcellent verbal and written English Communication SkillsAverage Typing Speed of 45-50 WPMKnowledge of e-Commerce and Retailing is a plusExcellent and able to Multi-task on the following:
Answering email inquiries, able to do Inbound Calls and Outbound Calls for callbacks
Knowledge using Microsoft Excel FilesTeam player and able to work with less supervisionGood problem solver & with a positive attitudeWell-organized, Responsible, and has InitiativeMust be willing to work graveyard shifts, weekends, and holidaysWilling to start immediately
Why apply with us?
Competitive Compensation package with Salary AppraisalsEquipped with the latest technologiesMonthly Incentive Rewards on successful orders and Attendance ProductivityOffers Full-time employment and Career GrowthEasily accessible from almost any part of the Metro Cebu area.One-day Application Process onlyService Incentive Leaves Upon RegularizationAttendance Productivity IncentivesAdditional Hazard Pay within Qualifying HoursStable Job with Salary AppraisalsHoliday and Night Differential Premium Pay RatesJob Promotion is highly possible... if YOU have the drive.HMO/Health InsuranceWork-Life BalanceFree Pre-hiring Medical Laboratories Location:
7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City
For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.
*Note: To be fair to all job seekers, we adopted a 'first come first serve' policy on our HR staff and recruitment administration. Please be advised that we may temporarily halt our recruitment process without further notice from the date of this advertisement
